📄 Privacy Policy

Effective Date: 01/01/2025
Business Name: YourClaim (MFC)
Website: www.yourclaim.pro
Email Contact: micheline@yourclaim.pro

At YourClaim (MFC), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access our website, communicate with us, or purchase any of our services.

By using this website and submitting your personal information, you agree to the terms outlined below.

1. 🔍 What Information We Collect

We collect both personal and non-personal information, either directly from you or through automated technologies.

a. Personal Information (you provide directly):

• Full name

• Email address

• Phone number (if provided)

• Business name (if applicable)

• Billing and payment information

• Communication history

• Service preferences and order history

• Any additional data you voluntarily share during consultations

b. Automatically Collected Information:

When you use our website, we may also collect:

• IP address

• Device type

• Browser type

• Referral source

• Geographic location (broad)

• Pages viewed and time spent on site

• Cookie data (more below)

2. 📌 How We Collect Your Information

We collect your information through:

• Website contact forms

• Direct email (micheline@yourclaim.pro)

• Appointment booking or product purchase forms

• Website cookies and analytics

• Online payment platforms (e.g., Stripe)

3. 🎯 Why We Collect Your Data

Your information is collected to:

• Deliver consulting services you have requested

• Respond to inquiries, questions, or feedback

• Process payments and issue receipts

• Schedule, confirm, or reschedule consultations

• Maintain records for tax and legal purposes

• Improve our website, services, and customer experience

• Send essential service emails (not marketing without consent)

We do not sell, rent, or trade your personal data to third parties.

4. 🍪 Use of Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience and collect anonymized analytics data.

What cookies do:

• Remember your preferences between visits

• Track usage statistics through tools like Google Analytics

• Help us detect and fix website issues

You can disable cookies through your browser settings at any time. However, doing so may limit site functionality.

5. 💳 Payment Information

We do not store or directly process your credit card or banking information. All payments are securely processed by third-party providers like Stripe, which comply with PCI-DSS standards and other data protection regulations.

We may receive confirmation of payment, timestamps, and limited metadata, but never your full card number or CVV.

6. 🔐 Data Storage and Security

We take reasonable administrative, technical, and physical measures to protect your personal data.

• All data is stored securely in encrypted or access-controlled environments

• Email communication is protected via secure, TLS-enabled platforms

• Access to client data is limited to authorized personnel (Micheline)

• We conduct periodic reviews of security and access control

However, no system is 100% secure. By using this site, you acknowledge the inherent risks of online data transmission.

7. 🧑‍⚖️ Legal Basis for Data Processing (for EU/UK Users)

If you are located in the European Union, United Kingdom, or similar jurisdictions, we process your personal data based on the following legal grounds:

• Consent – when you opt in to services or communication

• Contract – to fulfill our agreement when you purchase a service

• Legal Obligation – where required to comply with tax or regulatory duties

• Legitimate Interests – such as improving site usability and analytics

8. 🔁 Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purpose it was collected for

• Provide you with services

• Meet legal or tax obligations

• Resolve disputes and enforce agreements

You may request deletion of your personal data at any time, subject to exceptions under law.

9. 📤 Sharing Your Information

We do not share your personal information with third parties except in the following cases:

• With your consent

• With service providers (e.g., Stripe, Google Analytics) under strict data contracts

• To comply with legal obligations or protect legal rights

• In the unlikely event of a business transfer, sale, or merger (you’ll be notified)

All third parties handling your data must adhere to applicable privacy laws and contractual safeguards.

10. 🧾 Your Rights (under GDPR, PIPEDA, etc.)

You have the right to:

• Access the personal data we hold about you

• Request corrections or updates

• Request deletion of your data

• Withdraw consent at any time

• Object to certain uses of your data (e.g., for marketing)

• File a complaint with a regulatory authority

To exercise any of these rights, email micheline@yourclaim.pro

11. ✉️ Communications and Email Consent

By contacting or purchasing from YourClaim (MFC), you consent to receive:

• Transactional and service-related emails (e.g., confirmations, delivery updates)

• One-on-one correspondence regarding your service or inquiry

We will never send marketing emails without your explicit opt-in.

You may opt out of non-essential communications at any time.

12. 🌐 Third-Party Links

This website may contain links to external websites (e.g., Stripe, Google Calendar). We are not responsible for their content or privacy practices. Please review their privacy policies before interacting with those sites.

13. 🚸 Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or store personal data from minors. If we become aware that data was collected from someone under 18, we will delete it promptly.

14. 📍 International Users

If you access our website from outside Canada, you acknowledge that your information will be transferred to and processed in Canada, and may be subject to the laws of Canadian jurisdictions.

15. 🔁 Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. You are encouraged to review this policy periodically.

Your continued use of the website after changes are posted constitutes acceptance.

📬 Contact Us

If you have questions about this Privacy Policy, your personal data, or your rights, please contact:

Micheline
Founder & Consultant
📧 micheline@yourclaim.pro
🌐 www.yourclaim.pro